Frequently Asked Questions
Everything you need to know about shopping with Milvus.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our collections feature various fits, we recommend checking your measurements against our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges. Please note that intimate apparel and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination. You will receive a tracking number via email as soon as your order ships.
Which payment methods do you accept?
Milvus accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
Sustainability is a core value at Milvus. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections. You can find specific material compositions listed in the 'Fabric & Care' section of each product description.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be changed, but you may return it once it arrives.